Simple web-based interface radically improves user adoption of critical plant maintenance tool
“Thanks to the new portal solution employees only need to sign on once to the system and all back end transactions that interface with SAP happen automatically and seamlessly. ”
Dan Kotiah, SCA Hygiene Australasia, Business Process Manager – Supply Chain.
“The new web enabled screens present a graphical view of the SAP plant maintenance application screens and only include the fields that are necessary to process an order o notification - this helps streamline our critical maintenance activities.”
Dan Kotiah, SCA Hygiene Australasia, Business Process Manager – Supply Chain.
Challenge
- Web enable SCA HA’s plant maintenance application so shop floor employees can undertake notifications and execute work orders simply and efficiently
- Design a cost effective solution using SAP tools to avoid the costs involved in purchasing and integrating a third-party tool with SCA HA’s core SAP financials platform
- Reduce ongoing support issues and avoid high costs associated with training people to undertake critical plant maintenance functions on the system
Solution
- Explore the appropriateness of deploying SAP’s iViews standard business package and devise a gap analysis to guide the additional customisation work needed to achieve SCA HA’s desired interface functionality
- Deliver a prototype portal with seven web-based screens integrating standard SAP business application programming interfaces (BAPIs) and custom-developed Web Dynpro iViews
- Present users with a simplified, graphical view of the SAP plant maintenance application screens which only include the fields necessary for an employee to quickly and efficiently process a notification or work order
- Deploy the solution using a global portal run on web servers located at SCA Hygiene’s European operation in Sweden to minimise costs associated with application support and monitoring
Return on Investment
- The new portal based interface to the SAP plant maintenance module has allowed SCA HA to maximise the functionality of its existing SAP software investment, avoiding costs associated with implementing a standalone third party system
- SCA HA can now provide role-based delivery of relevant information and functionality to engineering operations, maintenance and supply chain personnel
- Simple usability and information access enables SCA HA to radically improve information management at the process line
- Improved user adoption of the plant maintenance modules, which in turn has increased effectiveness of SCA HA’s maintenance functions, saving on potential unwarranted costs in maintenance, as well as reducing training costs for the organisation
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Customer Profile
SCA Hygiene
Business Profile: SCA Hygiene Australasia is a leading hygiene solutions company, manufacturing and marketing a number of leading household brands including Sorbent, Purex, Handee, Deeko, Tork, Treasures, Libra and TENA.
SCA Hygiene forms part of SCA, a US$12 billion international paper company, producing absorbent hygiene products, packaging solutions and publication papers. SCA employs more than 53 000 people in 50 countries.
General: SCA Hygiene Australasia employs about 1700 people and operates across Australia, New Zealand an Fiji, holding number one market position in many of the categories in which it competes.
