SAP Solution Manager lets CHH take charge of complex environment
“We wanted to lower total cost of ownership by improving the efficiency of support call resolution.”
“We can now support all CHH SAP systems using the Solution Manager engine, and in the future we will also use it across our non-SAP environments.”
Pat O’Connell, CIO, Carter Holt Harvey
Challenge
- Lack of centralised control was delaying the introduction support fixes and functional changes into CHH’s live environment
- Poor stewardship of business process documentation meant information was inaccessible when consultants needed it most
- Quality and effectiveness of SAP training was being hindered and the cost of support was climbing
Solution
- Provision of a centralised repository of documentation to maintain control of business process information vital for ongoing system maintenance
- Implementation of SAP Solution Manager in six months at a cost of circa $225k
- A single interface from which to manage configuration or system changes to all CHH’s SAP applications
- Standardisation of implementation and system change processes
Return on Investment
- Standardised processes improves auditability and corporate compliance
- Enabled CHH to move from a distributed IT management platform to a more efficient centralised infrastructure
- Reduced time spent on support calls and reduction in Lotus Notes user licences translates into ongoing cost savings
- Increased speed and efficiency introducing fixes and system changes into the live environment
Downloads
Download the full Case Study: Better IT management with SAP Solution Manager
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Customer Profile
Carter Holt Harvey
Carter Holt Harvey is one of the largest diversified forestry and wood products companies in the region, comprising 65 subsidiary operating companies, employing more than 11 000 staff at 100 locations.
Business Profile: Carter Holt Harvey is one of the largest diversified forestry and wood products companies in the region, comprising 65 subsidiary operating companies and employing more than 11 000 staff at 100 locations. In addition to its extensive forestry interests, Carter Holt Harvey is a leading supplier of wood and building products.
Pulp & Paper: A division of Carter Holt Harvey, Pulp & Paper is Australia’s only producer of kraft market pulp, and a leading producer of kraft liner board and fibre cement pulp. Pulp & Paper has assets of over one billion dollars, employs over 1 000 people and has annual revenues of $735 million.
