Quality SAP support for NMHG Distribution
“Changing SAP systems support providers was a big worry, but Oxygen delivered a successful transition on time and on budget – we couldn’t have asked for more.”
Matthew Vella, Retail Systems Manager NMHG
“Oxygen gives us advice on the best way to achieve our goals,and dialogue is honest and open. We can use purchased support hours on any SAP module we choose.”
Matthew Vella, Retail Systems Manager NMHG
Challenge
- Support provider lacked quality control
- Support deliverables consistently late
- Language and timezone difficulties
- Inflexible support contract
Solution
- Take over SAP support
- Seamless transition on time and budget
- Flexible contract
Return on Investment
- Business is undistracted
- SAP expertise improves processes
- Configuration minimises ABAP use
- Customer delivers internal value
NMHG Distributions Pty Limited (NMHG) is owned by NACCO Materials Handling Group, which manufactures the Hyster® and Yale® brands of lift trucks globally.
NMHG Distributions markets the Hyster® and Yale® brands in the Asia Pacific region. NACCO Materials Handling Group is one of the four core businesses inthe diversified holdings of Nacco Industries Inc, a publicly held company with headquarters in Cleveland, Ohio.
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Customer Profile
NMHG Distributions Pty Limited
NMHG Distributions Pty Limited (NMHG) is owned by NACCO Materials Handling Group, which manufacturesthe Hyster® and Yale® brands of lifttrucks globally.
NMHG Distributions markets the Hyster® and Yale® brands in the Asia Pacific region.
NACCO Materials Handling Group is one of the four core businesses inthe diversified holdings of Nacco Industries Inc, a publicly held company with headquarters in Cleveland, Ohio.
