Oxygen scoops two SAP Customer Excellence Awards
Announced at the recent SAUG Summit held at the Sydney Convention and Exhibition Centre, Oxygen won ‘Best SAP Upgrade’ for Carter Holt Harvey Building Supplies (CHH), and ‘Best SAP Netweaver’ implementation for NCI Limited. Elaine Silver, an independent contractor, won the individual award for ‘Best Project Manager’ to for her work managing the CHH project.
The two wins continue a successful tradition in the awards for Oxygen. The company has been a consistent winner since 2005 and now has a total of 10 awards to its name, including ‘Best SAP Innovation’ for Alinta’s SAP strategy project and ‘Best mySAP CRM’ Project with SCA Hygiene Australasia.
Oxygen’s General Manager, Consulting, Stuart Dickinson says the company stakes its reputation on the experience and ability of its people to understand the business outcomes customers require and the awards recognise this fact.
“We are extremely delighted that these customers have been acknowledged with wins in the award program. A trusted relationship between implementation partner and customer is the foundation on which all successful projects are built. We go to great lengths to understand our customers’ individual requirements and apply our expert knowledge of SAP to achieve the right business outcomes.”
The ‘Best SAP Netweaver’ implementation for NCI Ltd provided the packaging manufacturer with an SAP business intelligence solution that allows it to undertake more detailed analysis of how each of its product families performs across strategic markets.
NCI, Management Accounting Manager, Sam Posterino said the project has given the company a ‘single source of truth’ and “is by far the greatest breakthrough in reporting in the history of our company. It has changed the culture of ‘many versions’ of the same report (generated from raw data and then manipulated into spreadsheets), to just pulling the reports from the system - result done, no questions asked”.
The ‘Best SAP Upgrade’ award was for a major programme of work that Oxygen undertook for CHH and included an SAP 4.5B upgrade to ECC6. The programme incorporated not only the introduction of a new general ledger, but also required the reimplementation and retesting of SAP BI7 and SAP SCM and included the introduction of CRM across all of CHH’s customer service operations. The project team numbered approximately 160, made up of 30 Oxygen consultants, 30 contractors and 80 internal CHH staff.
CHH Chief Financial Officer, Ian Brannan, said the project was business critical for CHH.
“It was apparent from customer feedback that CHH was a large market leading company that supplied excellent products. But equally, the feedback about our service and quality of B2B processing made it clear that we were difficult to do business with. Put simply, our disparate systems and processes were hindering our development in the marketplace.
“The upgrade project has resulted in significant front and back office benefits for CHH. We have improved our supply chain management with end-to-end visibility of production plans, improved order fulfillment and provided a simpler way for customers to do business with the company. We have laid the groundwork for CHH to operate in a truly cohesive manner and improved our ability to provide comprehensive customer service.”
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