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Application Managed Services

Oxygen AMS is designed to assist CIOs and IT Managers achieve the most cost-effective and dynamic balance between internal and external resources – outsourcing as much or as little of their SAP application support as makes sense for their business, and adjusting that balance in step with changing priorities, resources and new opportunities.

Oxygen currently provides support for the SAP systems of a number of organisations, built on the six years of SAP support history. Our AMS customers are mainly based in Australia and New Zealand and collectively our AMS team provide support and maintenance services to over 4500+ global users. 

You get to choose as much or as little as you need

• We are experts at providing SAP support solutions and work with organizations similar to yours, who trust us to deliver as much or as little support as they need
• Oxygen can provide full support for a range of SAP functions, including R/3 applications and SAP modules, either onsite, remotely, or an optimal hybrid of both

“Deep Sleep” AMS

• AMS -Remote applications and technical services and response for business critical systems 24*7*365 via on call AMS consultants.

“Days Rest” AMS

• Remote applications and technical services and response for during regular business hours 8am to 5pm excluding public holidays

"Power Nap Ad Hoc" AMS

• Onsite or remote backfill or short term applications and technical services during normal business hours

Each contract is custom developed to suit individual customer needs, and offers sophisticated reporting metrics, including web-based customer call tracking. Performance and cost measurement and monitoring are built-in.

Oxygen’s support services are designed to be scalable: customers can start small and expand easily as savings and benefits are measured and proven. Oxygen places special emphasis, and invests heavily, to ensure staff understand the customers business. Industry knowledge and experience is supported by a highly robust account management infrastructure.

We can protect your investment in SAP by providing your business with access to specialist SAP support resources that may not be necessarily able to retained within the business.

Oxygen’s team of SAP qualified consultants have extensive industry experience, and Oxygen has participated in over 50 full SAP suite implementations. We have a strong focus on customer value management, robust project and change management methodology and an effective risk management framework.

Our AMS services are underpinned by a grounded delivery approach: we only work we can add value and build relationships based on trust to lower costs for our clients. We have a commitment to customer value management, robust project and change management methodologies and an effective risk management framework.

Read our AMS Customer Success Stories here or we invite you to contact us for more information.

SAP Optimisation Consulting

Regardless of the situation the Oxygen team will be able to assist, from simple existing SAP landscape and business process audit and gap analysis through to complete new module implementation recommendations; business case development, process design and system transformations.

Over the last five years Oxygen has developed significant experience in adding additional functionality to existing SAP environments. Some examples include:

• Adding SRM functionality to allow integrated supplier-customer purchasing processes.
• Adding CRM functionality to accelerate mobile sales, customer interaction centres or the demand generation processes.
• Adding IM, CPM or BI functionality to provide a more holistic view of an organisation’s data and critical key performance indicators.
• Adding SAP Portal or Duet functionality to enable information workers to access SAP using a more intuitive user interface.
• Adding advanced SCM functionality through the APO planning and optimisation modules.
• SAP re-implementation projects to remove legacy SAP custom developed Z transactions and move towards SAP Best Practices.
• Consolidating SAP instances and platforms to allow more cost effective support and ongoing licensing and operating cost economics.

You can read more about these and other examples of how we work with our customers to optimise their SAP environments in our Success Stories section of the website.

SAP Implementation and Upgrade Consulting

Oxygen’s track record of implementation projects and upgrades is second to none. We’ve done over fifty implementations and go-lives across Australia and New Zealand.

When we talk to our clients we find that they have similar stories and reasons for choosing Oxygen as their partner on this journey.

Oxygen is an Australian owned, specialist SAP solutions company. Every one of our team has a complete focus on SAP, is passionate about SAP, and enjoys helping organisations make it really work.

You get the best people. Oxygen is a certified SAP services partner and services and supports some of the largest SAP platforms in the region. You benefit from our best practice experience.

Oxygen leverages SAP’s ASAP implementation methodology and supplements it with our own processes and intellectual property. You benefit from a robust methodology and approach that works – again and again.

Oxygen is a consistent winner of SAP ‘best implementation’ awards, the most recent including ‘Best mySAP CRM Project’ with Landmark Operations and ‘Best NetWeaver Implementation’ with SCA Hygiene Australasia. We help our customers deliver SAP projects that work and create business value.

Oxygen is an SAP specialist wholly owned by ASX listed UXC Limited. You benefit from the security of a public company backing and local Australian based consulting rates.

We believe we have a unique capability to understand the business outcomes a customer requires, design a solution to deliver those outcomes, implement the solution – and support that solution over the long haul.

SAP Business Strategy Consulting

As business demands multiply and technology and application complexity accelerates, each IT decision is becoming more important – and each wrong decision is becoming more costly.

How do I use technology to create competitive advantage in my business processes?

• What ERP application do I need?
• What solution architecture do I need?
• How do I ensure I don’t duplicate functionality?
• How do I ensure value for money?
• Are my systems secure and compliant?

...are just some of the questions we are increasingly hearing from our clients.

Oxygen‘s specialist consultancy team are true IT process and solution consulting professionals.  They develop solutions that align with, and are optimised for, business and organisational strategy.

What stands’ us apart is our people. Our people are different, they’re grounded in business in your industry, they’re highly technical literate and understand how to add value from the moment we become involved in your engagement.

Oxygen helps clients focus on and pin point areas where the organisation can benefit from adopting best practice. Our expert knowledge of SAP best practices means we can generate faster returns on investment for your SAP modules through shorter projects, reduced risk, and lower total cost of ownership.

Underpinning Oxygen’s IT, BPM and solution consulting expertise is experience from over 50 full SAP suite implementations and the rollout of over 10,000 PCs at 200 sites across Australasia. Our work is driven by a focus on customer value, robust project and change management methodology and a risk management framework.

We can connect your business with your customers, partners and suppliers. Oxygen consultants smoothly integrate existing legacy systems, lowering costs and increasing revenue through the effective integration and management of systems and business processes.

The bottom line is delivering a range of services to deliver the required business improvement – specialising in working with organisations who use SAP, but not limited to SAP.

Oxygen Capabilities

Our passion is delivering SAP solutions to enable you to do great things. Oxygen works in a personal and flexible way to help you achieve the business benefits and outcomes they need. It may be planning your business strategy, implementing a new system or upgrading, enhancing and optimising your existing one. It’s that simple!

Oxygenation